Microsoft has announced a range of updates for its productivity and collaboration software designed to address common challenges faced by workers in customer-facing roles.
The updates were informed by new research conducted by the firm, which suggests that frontline workers (who make up 80% of the global workforce) are too often overlooked when it comes to software deployment.
The survey found that the majority (63%) of frontline workers are excited about the opportunities technology creates, but many (55%) have had little support from their organization when it comes to adopting new tools. Meanwhile, 60% of those surveyed said their company could better prioritize culture and communication, and more than half said they did not feel valued as employees.
