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What is UCaaS?

December 17, 2019

Via: Techradar

Busy professionals, along with everyone else, use their smartphones to communicate in many ways, such as carrier-based voice calls, text messages, instant messages such as Telegram, dedicated communication channels, such as Slack, and multiple email accounts including the one that only gets checked once a week.

The problem is that with so many disparate platforms, and potentially multiple accounts on each one, all of this communication gets significantly fragmented. Enter UCaaS, which stands for Unified Communications as a Service, which integrates this communication through a cloud model, as well as integrating with cloud-based software applications.

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