Microsoft is partnering with Accenture and Avanade to build custom AI services tailored for customers in specific industry verticals.
The partnership, announced May 22, builds on custom virtual-support agents that Microsoft has been developing for customers like HP and Macy’s. That custom agent work, which Microsoft dubbed “Dynamics 365 AI solutions,” doesn’t have anything to do with Dynamics 365, Microsoft’s CRM/ERP offerings. (I’m guessing Microsoft went with the Dynamics 365 branding for this because Dynamics is about customer support.)
