Ranking America’s wireless service providers in an entirely objective manner is not easy, but while user evaluations of network quality or customer care experiences might sound like inherently subjective reference points, it’s hard to argue with the reliability of a study that yields the same winner over and over again.
After surveying more than 12,000 people who contacted their carrier’s customer care department within the past three months, J.D. Power essentially reached the same exact conclusions today as back in February, when almost 13,000 US mobile network operator clients were interviewed and asked to rate their experiences across 12 different areas.
