The communication from Samsung regarding the Galaxy Note 7 recall has been pretty streamlined, but the reality in the field is completely different. Aside from the fact that many carriers still minimize the battery-cell issue inside the Galaxy Note 7, some even refuse to exchange them if some conditions aren’t met.
In the US, Samsung announced an exchange program where customers who bought the potential faulty Galaxy Note 7 will be able to switch to a new smartphone, get a refund or ask for a loaner until their replacement unit arrives.
