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US smartphone customers are more satisfied with Samsung than Apple: study

May 18, 2021

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Samsung users were the most satisfied smartphone owners in the US last year, per the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study.

Out of 100, Samsung got an ACSI score of 81, unchanged from the year prior. What catapulted it to the top spot was Apple’s relatively poor performance. With ACSI scores of 85, the Galaxy Note 10+, Galaxy S10+, and Galaxy S20+ were the most popular phones in America between 2020 and 2021.

The next spots were also nabbed by Samsung models, the Galaxy S20 and Galaxy A20, which scored 84 and 83, respectively.

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