Digital applications and platforms have become an essential feature for organisations, even more so since the onset of the Covid-19 pandemic and subsequent restrictions imposed on the public.
Organisations are moving swiftly towards building next-generation digital platforms to fuel digital sales and services, and these platforms are supporting all areas: sales, marketing, customer acquisition and service, product delivery, as well as a variety of internal functions.
As more services go digital, data privacy has become an important aspect for organisations, not only to uphold customer and employee trust, but also to ensure they comply with various local and international laws.
