German software giant Software AG is racing to contain a major data leak resulting from a double extortion attack that saw its files encrypted and stolen by the operators of the Clop ransomware.
The firm first came under attack on 3 October, and was forced to shut down its internal systems, forcing its helpdesk and internal communications offline, although its core customer-facing services, including its cloud-based services, were unaffected.
At the time of writing, its online support system remained offline and customers were being asked to email a support address with details of their problem instead of using the standard interface.
