ConnectWise, a leading software company known for its IT management solutions, is revolutionizing the Managed Service Providers (MSPs) landscape with a slew of new technological advancements. These innovations focus on remote monitoring and management (RMM), robotic process automation (RPA), and comprehensive cybersecurity solutions. By actively involving the MSP and IT Service Management (ITSM) communities in their developmental process, ConnectWise aims to address their evolving needs, ensuring sustained value, security, and efficiency. As MSPs adapt to the ever-changing IT environment, ConnectWise’s solutions are in step with the dynamic demands of the industry.
Enhancements in RMM and RPA
Transformative RMM Developments
A major highlight of ConnectWise’s recent announcements is the significant enhancements made to their RMM solutions. These updates introduce intelligent automation and refined workflows, aiming to streamline business operations and minimize manual interventions. The advanced automatic patching system boasts increased coverage, featuring a tenfold increase in third-party application support. These enhancements not only bolster security but also ensure that critical updates are applied swiftly and consistently. This shift toward more automated processes allows MSPs to focus on more strategic tasks, rather than spending time on repetitive manual updates.
The RMM’s new automated patching system incorporates thorough patch assessments, automation, and expert reviews for security updates. Such a comprehensive approach guarantees the elimination of redundant processes, ensuring compliance and fostering confidence in critical patching. In addition to enhanced security, the system reduces labor costs and elevates the overall experience for clients. By simplifying patch management and expanding application support, ConnectWise’s RMM advancements significantly improve operational efficiency for MSPs. These transformative developments are designed with the input of industry professionals, ensuring they meet the concrete needs of the IT community.
Next-Generation RPA Solutions
ConnectWise has also enhanced its RPA offerings with the integration of the Asio platform. This move marks a significant upgrade, providing MSPs with out-of-the-box workflow rules that reflect real-world challenges. By integrating these workflow rules, ConnectWise enables MSPs to manage processes more efficiently and effectively. One notable example is the Onboarding Digital Worker workflow, which automates the setup of Microsoft Office 365 accounts. This innovation saves valuable technician time, allowing them to focus on more complex tasks and ultimately increasing productivity.
The Asio platform-powered RPA solution stands out due to its extensive library of over 1,200 intelligent alerts designed to detect and resolve issues automatically. This feature ensures that problems are addressed proactively, reducing potential downtime and enhancing overall operational efficiency. The platform also supports MSPs in swiftly implementing multi-product process flows and integrating tailored solutions to meet specific organizational needs. By harnessing the power of automation and AI-driven insights, ConnectWise’s RPA solution offers a robust toolset for any MSP looking to streamline operations and improve service delivery.
Expansion of the Asio Platform
Security360 and Backup360 Additions
In a strategic move, ConnectWise has expanded the Asio platform to include Security360 and Backup360 solutions at no extra cost. By incorporating these robust tools for cybersecurity and data protection, ConnectWise provides MSPs with a comprehensive suite that integrates seamlessly with existing systems. Security360 and Backup360 enrich the platform with AI-driven insights and third-party integrations, significantly reducing operational overheads and enhancing service delivery. This integration empowers MSPs to proactively manage security and backup functions within a unified interface, driving greater efficiency.
Security360 offers automated integrations with ConnectWise Vulnerability Management, allowing MSPs to identify and address risks before they escalate. This proactive approach ensures better business continuity and minimizes the potential for disruptions. Backup360, on the other hand, provides a native integration with Axcient xx360Recover, underscoring the importance of comprehensive data protection. The seamless operation of these tools within the Asio platform supports MSPs in delivering robust cybersecurity measures and reliable backup solutions. This strategic expansion underpins ConnectWise’s commitment to equipping MSPs with the necessary tools to thrive in the fast-paced IT landscape.
Integrating Security and Backup
The incorporation of Security360 and Backup360 into the Asio platform offers MSPs automated integrations that streamline processes and enhance security measures. Security360’s seamless integration with ConnectWise Vulnerability Management empowers MSPs to proactively identify and mitigate risks efficiently. Backup360’s native integration with Axcient xx360Recover adds a layer of robust data protection, ensuring that MSPs have access to reliable business continuity solutions. These comprehensive integrations exemplify ConnectWise’s forward-thinking approach to reducing operational burdens and simplifying service delivery.
According to industry expert Jay McBain from Canalys, there’s an ongoing shift towards platform-driven service models aimed at simplifying operations for MSPs. By combining security, backup, and RMM capabilities with intelligent automation and AI, ConnectWise facilitates heightened efficiency and operational scalability. This approach positions MSPs to handle the increasing complexity of modern IT environments more effectively. As ConnectWise continues to innovate, these strategic integrations reinforce the importance of a unified platform in delivering superior service and value to their clients in an increasingly competitive market.
Introduction of ConnectWise SaaS Security
Addressing Microsoft 365 Security
ConnectWise has launched a new SaaS Security solution specifically designed to manage and monetize Microsoft 365 security services. This timely solution addresses the critical need for effective security event monitoring and management within Microsoft 365 environments. By offering MSPs single-pane visibility across Microsoft tenants, ConnectWise’s SaaS Security simplifies the delivery of security services and addresses the prevalent security concerns of small and medium-sized businesses (SMBs). This innovation enables MSPs to streamline security event management, driving efficiency and bolstering SMB customer confidence in their security posture.
According to the ConnectWise State of SMB Cybersecurity report, a significant 78 percent of SMBs fear that a severe cyberattack could jeopardize their survival. The SaaS Security solution is a direct response to these concerns, designed to enhance security engagement and remediation. By automating critical security processes and providing MSPs with the tools to monitor and manage threats effectively, ConnectWise empowers MSPs to protect their clients against potential cyber threats. This solution epitomizes ConnectWise’s commitment to delivering pragmatic solutions tailored to the pressing needs of the IT community.
Core Functions and Benefits
ConnectWise is a top-tier software company known for its wide range of IT management solutions, and it is transforming the Managed Service Providers (MSPs) landscape through a series of groundbreaking technological advancements. These innovations are concentrated on remote monitoring and management (RMM), robotic process automation (RPA), and robust cybersecurity solutions. By engaging the MSP and IT Service Management (ITSM) communities in their development process, ConnectWise aims to meet their evolving needs and ensure lasting value, enhanced security, and greater efficiency. As MSPs navigate the constantly shifting IT environment, ConnectWise’s solutions are designed to keep pace with the industry’s dynamic demands. Their proactive measures and community-driven approach enable them to deliver solutions that not only tackle present challenges but also anticipate future trends, ensuring MSPs are equipped and ready for whatever comes next.
