We’re used to software bugs by now. They’re annoying, then they’re fixed and we move on. But what happens when the bug causes you to wake up to a cold house? That’s what The New York Times writer Nick Bilton wrote about recently after his Nest thermostat turned off in the middle of the night.
Matt Rogers, Nest’s co-founder, confirmed to NYT that the problem came from a software glitch that didn’t show itself until January. Look through Twitter and Nest’s support forum and you’ll find many complaints that support that statement.
