In the past, IT leaders selected enterprise resource planning (ERP) packages to power business processes. Often, the way these systems were developed was fragile, which meant organisations needed to adapt the way they operated to run the software effectively.
Since these packages were generally used by the largest of global enterprises, some argued that ERP packaged up world-class business processes into enterprise applications. In those organisations not in a position to transform and adapt how they ran processes to match the ERP system, IT leaders faced the prospect of managing point-to-point integration between different IT systems and creating custom code to adapt the ERP to match an existing business process.
