There’s an update available for Microsoft’s Dynamics CRM 2016, and it brings with it a brand-new tool to help companies tap the Internet of Things for their customer-service efforts.
Announced on Monday, the Spring 2016 Wave of Dynamics CRM adds Connected Field Service, a new tool companies can soon use to leverage the potential of predictive maintenance via IoT devices.
Available as a preview in June, Connected Field Service continuously monitors IoT-enabled devices for anomalies, generating alerts that trigger automated actions or service tickets and workflow according to service level agreements.
