Editorial

Understanding the Environmental Impact of Computer Manufacturing
Editorial Understanding the Environmental Impact of Computer Manufacturing

It is estimated that more than 300 million computers and laptops are produced every year, and consumers typically replace their existing models with new ones every two years on average. Unfortunately, old products often end up abandoned around the house or thrown in the garbage instead of being

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

Data Science in Administration: Top Use Cases and Main Challenges
Editorial Data Science in Administration: Top Use Cases and Main Challenges

Governments are increasingly in need of intelligent platforms capable of collecting, cleansing, filtering, and analyzing large amounts of data. This wide range of data processes can be harnessed to create a “single version of the truth”, allowing them to see the big picture, make smarter choices

As AI Adoption Accelerates, Global Business Leaders and Regular Users Voice Concerns Over Data Protection and Decision-Making Processes
Editorial As AI Adoption Accelerates, Global Business Leaders and Regular Users Voice Concerns Over Data Protection and Decision-Making Processes

Opportunities presented by AI and Machine Learning (ML) technologies are sometimes overshadowed by risks. As AI adoption accelerates, global business leaders and regular consumers voice concerns over data protection and uncontrolled decision-making processes. Businesses are adopting new

What Role Could Artificial Intelligence Play In The Criminal Justice System?
Editorial What Role Could Artificial Intelligence Play In The Criminal Justice System?

The digital future is already happening. Almost everything becomes faster, better, and cheaper with digitalization and artificial intelligence (AI), but no progress can be made without research. Only by working together, by pooling skills, expertise, and experience, can we transform the world for

The Search for Digital Sovereignty: How the European Union is Trying to Regain Control of Its Technological Destiny
Editorial The Search for Digital Sovereignty: How the European Union is Trying to Regain Control of Its Technological Destiny

The European Commission recently proposed a Chips Act, a set of measures to ensure the EU’s security of supply, resilience and technological leadership in semiconductor technologies and applications. Discover below what is “digital sovereignty” and why is Europe so determined to achieve it. What is

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