With the Pixel and Pixel XL phones announced today, Google is introducing a new service dubbed Care by Google.
Thanks to Care by Google, Pixel users will get “24/7 support” on their handset. That’s tech support directly from Google, all day and all night. To make use of Care by Google, you’ll have to go to the Settings app on your Pixel, then tap on the Support tab. From there, you have two options: ask for support by phone, or by chat. If needed, you will be able to easily share your device’s screen with a Google expert for guided help, but only after accepting the “View screen share request” sent by the support agent.
