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Ofcom brings in new protections for mobile users

July 22, 2019

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Telecoms regulator Ofcom has laid out a range of new measures to help ensure mobile phone customers get a fairer deal from their operators, with new rules governing transparency and contract terms, and has forced new concessions on price cuts from most of the UK’s mobile operators.

The measures are designed to cut bills for out-of-contract customers and to put an end to the practice of selling so-called linked split contracts, in which handsets and airtime are sold separately, ostensibly to “help” consumers afford pricier handsets.

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